Discuss Launches CX Collections and game changing new Augmented Insights innovation

New innovations highlights Discuss’s commitment to being an open platform built to amplify voices and accelerate insights and outcomes

SEATTLE, Oct. 12, 2021 — Discuss, a leading purpose-built smart video platform for amplifying people’s voices and accelerating insights and outcomes, today announced the launch of new video analytics capabilities. CX Collections offers the ability to upload, organize, analyze and share insights from any owned video content from apps like Zoom and Microsoft Teams. In addition, powerful new theme-finding capabilities have been added to its Augmented Insights intelligence tools announced in Q3. Combined, these new innovations fundamentally change the paradigm for teams to gain in-depth insights at scale, something previously not considered possible.

With the shift from in-person to virtual feedback over the last two years, insights, customer and user experience teams are sitting on countless hours of Zoom and other video source footage. Without an easy way to extract insights and share at scale, customer conversations and insightful moments have been locked away — until now. CX Collections enables any owned video to be uploaded, unlocking the insights potential of countless customer conversations. Now, anyone leading in-depth conversations has the ability to create libraries of live and recorded videos, enabling them to organize, search, edit, analyze and share their unique insights content. This unique capability allows users to upload unlimited amounts of recorded conversations, without the fear of having those conversations auto-deleted per data storage limits within today’s most common video platforms.

New innovation was added to another key area, Augmented Insights, that focuses on understanding sentiment around key themes. Theme Finder not only makes it easy to find sentiment around key topics, but also enables users to automatically create video clips when key topics and themes are discussed during those recorded sessions. This leads to faster time-to-insight ease in creating highlight reels that can be shared, and ultimately more informed decisions and successful outcomes.

“Shortening the time it takes to move from customer conversations to actionable insights is a key part of our vision for the future and the way we bring data to life,” said Jim Longo, Co-Founder and Chief Strategy Officer at Discuss. “We are excited to add both another dimension to our smart video platform and even more industry-leading functionality to Augmented Insights, solving the most common challenges that insights teams face every day.”

For more information on these new capabilities, see CX Collections and Augmented Insights overviews.

About Discuss
Discuss serves the world’s leading companies with a purpose-built, smart video platform for amplifying people’s voices and accelerating insights and outcomes. Enterprise-level brands and their partners around the world trust Discuss to enable deep, purposeful connections with their key audiences and to securely capture and share insights across their organizations in real-time. The platform has been recognized on Deloitte’s Technology Fast 500™ list and one of the most innovative market research companies for seven consecutive years in the annual Greenbook Research Industry Trends (GRIT) report. Discuss was also named one of Gartner’s top 25 enterprise software startups to watch in 2020, Best Video Hosting Solution in the 2020 MarTech Breakthrough Awards, and Quirk’s Media’s Top 20 Online Insights Platform companies. For more information, visit diomktgstg.wpengine.com.