Discuss Named #1 for Best Relationships, Best Results, and Best Usability in G2 Winter Reports

Achieving Leadership Recognition for the 9th Straight Quarter in Consumer Video Feedback & User Research

Seattle, WA – December 17, 2024 – Discuss, the end-to-end, global market insights platform has earned Leader status for the ninth straight time in G2’s Winter 2024 Reports for Consumer Video Feedback and User Research. Backed by a 95% likelihood to recommend and a 95% satisfaction score, this recognition highlights how Discuss remains focused on addressing its customers’ needs through unmatched innovation and ease of use, all while delivering tangible value to its users. 

Putting customers at the center of innovation

Discuss’ commitment to addressing its customers’ real world challenges is evident in its #1 Best Relationship award. With standout scores in quality of support (96%) and ease of doing business with (96%), Discuss continues to prioritize delivering value and fostering lasting partnerships with its customers. 

With its latest product release, the company continues to deliver ‘never-before-seen’ innovation that is reshaping market insights for global organizations.

Making it easier than ever for anyone to stay close to their target audiences

Discuss has once again been named #1 Best Usability and #1 Most Implementable in Consumer Video Feedback. With a 94% ease of use rating and a 91% ease of setup score, Discuss is focused on eliminating the complex and cumbersome nature traditionally associated with qual by ensuring its tech is not only easy to use, but integrates seamlessly into the research process.

“What I like most about [Discuss] is the ability to connect with consumers in a specific segment or specific part of the world very quickly. This really helps to get valuable insights in an agile way. It also helps not just CMI people but people in the whole organisation to get very close to consumers and talk to them directly.”
– Rina Gioia, Global Insights & Analytics Manager – Intimate Wellness at Reckitt
(Read the full review)

Delivering ROI 3 months faster than the industry average

Securing the #1 Best Results in Consumer Video Feedback for the third consecutive quarter is a testament to how Discuss is enabling teams to make more informed, human-centric decisions, faster than ever. Reviewers are reporting the company as the quickest ROI in the category, 3 months faster than the industry average. In a recent case study, Telenet, shared how Discuss and its GenAI capabilities, not only accelerates their time to insights, but enables quicker responses to market changes and more agile strategies.

“Receiving this recognition from G2 is a reflection of the hard work and dedication we put into listening to our customers and embedding their feedback into our solution,” said Jilleun Eglin, Sr. Director of Product at Discuss. “We’re proud to be a trusted partner that empowers our users to make better-informed decisions that accelerate the growth of their business.”

Talk to an expert today and discover why brand and research teams worldwide rely on the award-winning Discuss platform to transform market insights into actionable strategies.

###

About Discuss
Discuss eliminates the complex, time-consuming, and costly nature traditionally associated with market research. Our innovative platform, coupled with key services and a powerful suite of GenAI tools, enables everyone—from insights professionals to marketing and product teams—to extract valuable insights faster than ever before and drive smarter, more informed business decisions on a global scale. Trusted by leading Consumer Insights, CX, and UX professionals worldwide, Discuss is the preferred choice for global brands and agencies, including 3M, Jägermeister, Unilever, PepsiCo, Mastercard, Suntory Global Spirits, Mondelez, Reckitt, Ipsos, Human8, and Buzzback. Discover how Discuss is delivering innovation driving next gen market insights www.discuss.io.