APPEALIE Honors Discuss in 2021 SaaS Awards

APPEALIE has announced the winners of the 2021 SaaS Awards. 41 SaaS apps were recognized for their demonstrated excellence and customer outcomes. Winning SaaS platforms included Discuss, Hopin, Intercom, Workato and Xero. As software becomes more ubiquitous in our work and personal lives, the expectations of the users are continually growing.

“Our highly selective award honors customer-obsessed SaaS platforms that go above and beyond to deliver extraordinary experiences,” commented Arabella Solaybar of APPEALIE.

As an indicator of APPEALIE’s SaaS Award selectivity, the Overall SaaS Award winners averaged over 4.6 stars on the most popular software review platforms (G2, Capterra, and GetApp – all of which use a 5-star rating scale).

“We’re honored to receive recognition for our technology achievements with the APPEALIE SaaS Awards,” said Simon Glass, CEO of Discuss. “Our priority is to provide our customers with industry leading innovation that help drive their business goals, especially at a time where it’s crucial for brands to adapt to changing consumer behavior. We look forward to continuing to drive these meaningful customer conversations forward.”

The 2021 APPEALIE SaaS Award winners are presented below:

OVERALL SAAS AWARD WINNERS

Overall SaaS Award winners were selected using Net Promoter Scores™ (NPS), UI/UX, recent product improvements, 3rd party analyst research, amongst other criteria.

With the continued growth in entries and competition to the APPEALIE SaaS Awards, the Overall SaaS Award winners now incorporate specific product categories.

Overall SaaS Award – Analytics + Business Intelligence Category Winner: Marchex

Overall SaaS Award – Collaboration + Productivity Category Winners:
Hopin
InVision
LiquidPlanner
Profit.co
Stack Overflow
Workato

Overall SaaS Award – Commerce Category Winners: Chargify

Overall SaaS Award – Customer Service Category Winners:
AppFolio Investment Management
Calabrio
ChurnZero
Intercom
Planhat
Thryv

Overall SaaS Award – Development + DevOps Category Winners: InfluxData, Plivo

Overall SaaS Award – HR + Learning Category Winner: Skilljar

Overall SaaS Award – IT Management + Operations Category Winners: Workato, Zylo

Overall SaaS Award – Marketing Category Winners:
Alida
CallRail
Discuss
Quantum Metric
Yext

Overall SaaS Award – Sales Category Winner: PandaDoc

Overall SaaS Award – Security Category Winners:
Next Caller, A Pindrop® Company
OnDMARC / Red Sift
Ontic

Overall SaaS Award – Vertical Industry Category Winner: SpinCar

SELECTED SAAS AWARD JUDGING PERSPECTIVES

“I believe that software can solve many real-world problems elegantly to improve the overall quality of life. I connected with the APPEALIE SaaS and Software awards mission, which celebrates innovative SaaS applications that delight customers. This year, serving as a judge filled me with fascination and joy to review the excellent products our community is building. Let’s continue to create great software that gets the job done!” commented Siddharth Bhai, Product Leader, Splunk

SAAS CUSTOMER SUCCESS AWARD WINNERS

Selected using entrants submitted documentation for their best customer success stories and outcomes.

​​15Five
Alida
AppFolio Property Manager
CallRail
Chargify
Delighted
Ellevation Education
Expert Institute
FreeWill
GoCanvas
Granulate
HiringThing
Hopin
Pendo​​
Quantum Metric
Skilljar
SmartHub
Submittable
Thryv
Tripleseat
Xero
Zylo

ABOUT APPEALIE

The APPEALIE SaaS Awards are the most selective in software. Winning SaaS apps are selected on the basis of customer feedback and data, including Net Promoter Scores™. APPEALIE also conducts further due diligence beyond entrant applications to ensure each winner meets its standards of excellence. Pronounced “appeal-eee,” our name APPEALIE originates from our mission to recognize the most appealing apps in SaaS.