Customer Experience – CX
Enhance Customer Interactions Using Cutting-Edge Customer Experience Software
CX software, bursting with various tools and bolstered by careful market research, marks the hallmark for enhancing customer interactions. It…
3 Ways to Combine Communities with Live Video Qualitative
There is no better combination than peanut butter and chocolate. Salty and sweet join to give you the best of…
How Our Marketers are Leveraging Discuss to Harness the Power of Customer Insights
“People don’t buy what you do; they buy why you do it.” ― Simon Sinek, Start with Why: How Great…
What is Customer Perception?
In general marketing terms, customer perception refers to customers’ awareness, their impressions, and their opinions about a business and its…
Infographic: Using Customer Feedback for Customer Journey Pain Points
Amid persistent market disruptions and unpredictable consumer behavior, today’s online customer journey is filled with obstacles that can slow the…
10 Ways to Better Understand Customers to Improve CX
A quality customer experience is key to thriving in a highly competitive market landscape. As Rick Parrish, VP and research…
4 Reasons to Use Pre-Work to Optimize Live Conversations
We all know the feeling: short on time and needing to hold multiple qualitative sessions under deadline, we rush from…
Customer Experience Software: Explained
Customer Experience (CX) software is a set of online tools and services that are used to improve the customer experience…
Introducing Self Captures, Our Newest Way to Turn Experiences Into Insights
I couldn’t be more excited to give a brief introduction of some great new capabilities that we’re adding to our…
From Observation to Insight to Strategy: The Evolution of Innovation
Many people think that innovation starts with the proverbial “big idea,” the imaginary bulb that lights up above an inventor’s…