Discuss Blog
Exclusive blogs and information about market insights & analytics, user experience (UX), customer experience (CX), GenAI, and more.
What Salesforce’s Listen Labs Acquisition Means for Insights Researchers
By Luke Williams, Chief Research Officer, Discuss Salesforce’s agreement to acquire Listen Labs is good news for research. I’m happy…
How Insights Teams Turn Past Research Into an Always-On Asset
What Reckitt’s nutrition insights team learned about making research continuous instead of project-to-project By Kirsten Nantz, SVP of Product, Discuss…
Salesforce Is Buying Listen Labs. Here’s What I Think It Means for Market Research.
By Daniel Graff-Radford, CEO, Discuss A couple of weeks ago, I was in London with a room full of our…
5 Listen Labs Alternatives for Concept and Usability Testing
Discuss combines AI interviews with live human-led research for concept and product testing. Compare five platforms for gathering reactions and…
Research Is Having a Moment. Welcome, Luke Williams.
By Daniel Graff-Radford, CEO, Discuss Research is having a moment. VC money is pouring into apps that promise research is…
The New Research Contract
Executive Point of View — 2026 How Marketing and Insights can move faster without growing further apart A point of…
Discuss Made the 2026 Inc. 5000. Here’s What’s Driving the Growth.
By Jennifer Zember, Chief Marketing Officer Last updated: August 11, 2026 Discuss is now an Inc. 5000 company! We made…
How to Operationalize the Insights Librarian Role and Stop Insights Slop
By Daniel Graff-Radford, CEO, Discuss Last updated: July 2026 Summary: Most organizations waste millions of dollars researching questions they already…
What Is Discuss Intelligence? How Discuss Turns Your Entire Research Library Into an Always-On Intelligence Layer
By Kirsten Nantz, SVP of Product, Discuss Last updated: July 2026 Discuss Intelligence is Discuss’s AI-powered research intelligence capability. Ask…
Are Synthetic Respondents Reliable for Market Research? What Insights Teams Need to Know
Publish date: June 2026 Jill Postoak, Senior Director of Product Marketing, Discuss Synthetic respondents can be reliable. They can also…
How to Evaluate AI Research Tools and Prove Their ROI: What Insights Teams Get Wrong
By Cayleigh McCarthy, VP of Global Customer Success, Discuss Published June 2026 Key takeaways: At IIEX North America in April…
How to Get the Most Out of AI-Moderated Interviews: A Practical Guide for Qualitative Researchers
By Jill Postoak, Senior Director of Product Marketing, Discuss Last updated: June 2026 Discuss is the AI-powered qualitative and quantitative…